Shipping policy

The Mega Toy Auction Shipping Policy

We want to ensure your orders arrive safely and as quickly as possible. Please read our shipping policy below for information about order processing times, delivery estimates and shipping costs. By proceeding to order this is deemed as acceptance of this policy.

1. Where We Deliver

We currently ship to addresses within the United Kingdom only excluding the Channel Islands and IOM. Unfortunately, we are unable to offer international shipping at this time.

2. Order Processing Times

Orders are usually processed and dispatched within 1–2 working days of being placed.

During our peak season, from the end of September until Christmas, processing and dispatch times may be longer due to increased order volumes. We recommend placing your orders early during this busy period to help avoid disappointment.

Please note that working days exclude weekends and UK public holidays.

3. Delivery Times

Once your order has been dispatched, delivery usually takes 2–4 working days.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather conditions and busy seasonal periods.

Please allow for both processing and delivery time when estimating when your order will arrive.

4. Shipping Costs

Our shipping charges are based on the total value of your order, as follows:

| Order Value | Shipping Cost |
| Up to £40.00 | £5.99 |
| Over £40.00 up to £100.00 | £10.99 |
| Over £100.00 up to £200.00 | £19.99 |

Shipping charges will be displayed at checkout before you complete your purchase.

Orders over £200: Due to courier size restrictions of parcels you may be required to separate the goods into 2 separate orders. 

5. Peak Season Deliveries

Our busiest period runs from the end of September until Christmas. During this time, we may experience a higher volume of orders, which can result in longer processing and dispatch times.

While we will always do our best to get your order to you as quickly as possible, we cannot guarantee standard processing and delivery times during peak season.

If you are purchasing toys as Birthday or Christmas gifts, we recommend ordering as early as possible.

6. Delivery Delays

Although we aim to meet our estimated delivery times, occasional delays may occur due to courier issues, adverse weather, public holidays, seasonal demand or other circumstances beyond our control.

Delivery dates are estimates and are not guaranteed. We cannot be held financially liable for delays caused by courier services or late deliveries, including any indirect costs, losses or inconvenience arising from such delays.

Please note all shown delivery times are only estimates.

Nothing in this policy excludes or limits any rights or remedies you may have under applicable UK consumer law.

7. Incorrect Delivery Addresses

It is the customer's sole responsibility to ensure that the delivery address provided at checkout is accurate and complete. This includes providing the correct house or building number, street name, town or city, postcode and any other information necessary to ensure successful delivery.

Please check all delivery details carefully before completing your purchase. If you notice an error after placing your order, contact us immediately. We will do our best to make any necessary changes before dispatch, but we cannot guarantee that amendments will be possible once an order has been processed or dispatched.

Orders Lost or Missing Due to an Incorrect Address:

Where an order is lost, missing or undeliverable as a result of an incorrect or incomplete delivery address supplied by the customer, we reserve the right to decline a refund or replacement, to the extent permitted by law.

Orders Returned to Sender

If an order is returned to us by the courier because the customer supplied an incorrect or incomplete delivery address, the following options will apply:

- Redelivery: The customer will be required to pay an additional delivery fee before the parcel can be dispatched again.
- Refund: If the customer chooses not to have the parcel redelivered, we may issue a refund for the eligible order value, less the original delivery fee paid, to the extent permitted by applicable law.

Please ensure that your delivery details are correct and complete at checkout to avoid additional delivery charges or potential delays.

8. Lost or Damaged Orders

If your order arrives damaged or you believe your parcel has been lost in transit, please contact us as soon as possible via social media inbox channels with your order details.

We will investigate the issue and work with the courier where appropriate to help resolve the matter in accordance with your statutory rights. It is suggested that you as the customer contact the courier in the first instance for advice and support. 

Thank you for shopping with us!